「KLING AI」Service Level Agreement (SLA)
This Service Level Agreement (SLA) defines the service availability metrics and compensation scheme for the API solution provided by KLING AI.
Article 1 Definitions
1.1 Service Period: A service period is one calendar month. It refers to each calendar month included in the service term purchased by the customer. For example, if the customer purchases the service for three months starting from March 17, the service periods will include four months: the first service period is from March 17 to March 31, the second service period is from April 1 to April 30, the third service period is from May 1 to May 31, and the fourth service period is from June 1 to June 16. Service availability is calculated separately for each service period.
1.2 Error Request: Requests with an HTTP status code of 5XX and requests that do not reach KLING AI’s server due to KLING AI server faults are considered error requests, excluding the following types of requests:
(i) Error requests or service unavailability caused by reasonable upgrades, changes, or maintenance initiated by KLING AI;
(ii) Requests restricted by KLING AI’s service due to the customer's application being hacked;
(iii) Errors resulting from domain bans due to content violations or other reasons.